The Office of Consumer Services provides a variety of services to protect and assist utility customers. Its Consumer Assistance and Consumer Education and Advocacy sections seek to ensure that the Department and the utility companies it regulates are responsive to the needs and concerns of individual consumers and to the public.
The Office maintains the www.AskPSC.com web site with information on shopping for your utility service, tips on saving energy and reducing your utility bills, consumer assistance programs and how to participate in Department proceedings.
Consumer Assistance
The Office of Consumer Services provides direct and timely assistance to consumers in resolving disputes with utilities. The Office also provides statistical information with regard to customer complaints and analyzes customer concerns and brings them to the attention of the Commission. There are several ways that consumers can contact the Department with complaints, inquiries or comments about their utility service:
- On-line: You can file a complaint or review complaint statistics comment on Commission proceedings, or Ask-A-Question about your utility service
- By Telephone: Helpline (general complaints and inquiries): 1-800-342-3377 (8:30 am - 4:00 pm) Competitive Energy Hotline complaints about Energy Service Companies: 888-697-7728 (8:30 am - 4:00 pm) Hotline for terminations of gas or electric service: 800-342-3355 (7:30 am - 7:30 pm)
- By Mail: Office of Consumer Services, NYS Department of Public Service, 3 Empire State Plaza, Albany, NY 12223
Information regarding filing a complaint about your utility service, complaint determinations and Complaint Statistics.
PSC Comment Form
- We want to know what you think about utility issues!
Summer Energy Conservation Program
Listen to radio spots touting ways to conserve energy in the summer.
Use Less Energy - Save More Green (1878 kb Audio Clip) *
Use Less Energy - Save More Green (1879 kb Audio Clip) *
Consumer Information
- Consumer Guides-- programs, services and issues affecting utility service.
- Cramming and Slamming Information
- Directions to our Locations
- Energy Marketer Lists
- Energy Supply Choices
- Federal Energy Efficiency Tax Credits - (links www.energystar.gov)
- Glossary of Terms Used by Utilities and Their Regulators
- Shopping for Electricity
- Typical Utility Customer Bill Information
- What You Should Do in case of utility service interruptions...
Other Utility Related Links
- Cable Utility Listing
- Electric Utility Listing
- Natural Gas Utility Listing
- Related groups, agencies and associations
- Steam Utility Listing
- Telecommunications Utility Listing
- Water Utility Listing
- 5-Year Book Statistics
* You may need Windows Media Play, Real Player or Quicktime installed on your PC to listen to these Audio Clips.